FFS.
Evening.
I’m annoyed once again. LOL. I should give you all a quid for every time I’m annoyed at something and you’d have made enough to go to the cinema or, at the most, a short weekend break somewhere. I’m annoyed about work once again and the fact that I’m having to deal with shit that I shouldn’t be dealing with anymore because I’m not a member of management anymore.
Stupid mistakes and poor communication really piss me off. Seriously pisses me off. I don’t like passing judgement about my work colleagues (which is a lie) but there are just some that don’t think or don’t try or don’t engage brain at all at times and I get enough of that from my Dad and can’t stand it when I know they’re really clever people but they just don’t try and expect you to do everything for them. ’Do we have any of [whatever] in stock?’ .. “I don’t know, have you looked?”.. ‘No..’. etc, etc.
Today, we had a clash of stupid mistake and poor communication that once again I had to sort out and I’m not paid to do these things anymore and I think its completely unfair to rely on me to have to do it. Basically.. this morning a colleague, lets call him Charlie, returned a faulty Nikon D5000 incorrectly and returned it to stock as if it was perfectly okay and we could resell it rather than into faulty stock. He did tell our Team Leader, who we shall call Jimmy, that he didn’t know what he was doing but Jimmy said it was fine and he’d sort it out later. Now if I was Charlie, I’d still have put a note on there to say it was faulty, just a quick scribbled note, before putting it on the faulty shelf but he didn’t. Later on in the day, another colleague (Martha) answered the phone to a customer who wanted to buy a Nikon D5000 and if we had one then as he was coming from Swindon (an hours drive away), he’d come tomorrow to pick it up. So Martha checked the till stock enquiry and it showed that we had one D5000 and when she went to physically check it she found it on the Faulty Shelf (you’d have thought alarm bells would be ringing, wouldn’t you?) but because it didn’t have anything on there to say there was something wrong she told the customer he could have it but it was ex-demo stock, took the customers name and address and put the phone down. Then either Jimmy or Charlie must have told her that it was a faulty camera and that it didn’t work. Brilliant. Charlie and Martha faffed about a bit to see if the camera would power up but it didn’t. So they ask me what they should do because Jimmy is going home and isn’t in tomorrow so why should he care and Martha is due to go home so rather than fix their problem it has to be dumped on my lap to sort out. Nice, thanx for that. So after telling them both (Charlie and Martha) off for being just stupid.. ‘next time, Charlie, you write a note or get someone else to help you, understand? Martha, take a telephone number, okay? An address is all well and good but what do you expect me to do if they’re ex-directory?!’
But do you know the best bit.. the bit that really pissed me off? When she was on the phone, the customer asked about our Buy Now Pay Later (BNPL) scheme and wanted to know what ID they would need to do it. She wasn’t sure so she asked Jimmy and he told her what she needed to know and she mentioned this to me and another colleague of ours (Sharon, say?) as she was going home and Sharon said, ‘but we don’t do the BNPL anymore.. Jimmy told me on Wednesday that we’ve stopped doing it for the time being’. Martha looks confused and said, ‘that can’t be right because he didn’t say anything when I asked him what ID the customer would need to do it’. WTF. We checked our intranet and Jimmy had indeed swiped into the system to say he’d read and understood the information which said that the BNPL scheme had been put on hold for a while ON WEDNESDAY and had only told Sharon. God! What the hell do I do now?! The customer is coming all that way for a broken camera which he can’t buy on finance because we don’t do it anymore and we don’t have a telephone number for him! GREAT!
So anyway.. I found that our nearest branch with enough of the D5000’s to hopefully let us have one is Gloucester, an hour drive away in the opposite direction to Swindon, and I’ve asked my Dad to take me there in the morning before I start work and go and get a fresh, brand spanking new one so at least we’ll have that for the customer but as to the BNPL, we’re screwed and once again its me that needs to sort this out but there’s nothing I can do. If we try and do a BNPL it just declines them straightaway.
I seriously HATE my job. :(
Sorry if this doesn’t make a lot of sense or grammatically correct but I’m just so annoyed.
Squish.
